Customer Support Tickets

Open

HIGH

Rider refund request for double charge

FINANCE

HIGH

Cabinet not unlocking for swap

CABINET

MEDIUM

Rider unable to log into app

SYSTEM

HIGH

Driver app keeps freezing mid-ride

SYSTEM

In Progress

HIGH

Battery swap not updating in backend

BATTERY

MEDIUM

Investigate rider payment delay (M-Pesa)

PAYMENT

FOLLOWUP

Follow up with supplier on spare parts delay

PARTS

Resolved

LOW

Updated rider’s payment information

PAYMENT

HIGH

Replaced faulty cabinet modem

CABINET

MEDIUM

Resolved bike app GPS issue

SYSTEM

Closed

MEDIUM

Resolved rider complaint on rude driver

PERSONNEL

LOW

Completed cabinet firmware upgrade

CABINET

IGNORE

Closed suggestion: add night mode in app

OPINION